Terms of Service (TOS) and Policies and Network Acceptable Use Guidelines
At Coast Internet Solutions, Inc., we value our customers and wish to provide them with a positive experience. To offer you the
best service possible, all customers need to follow the same rules and guidelines. These policies are
intended to make Coast Internet Solutions, Inc.'s Service available to all our customers as consistently and efficiently as
All services may be used for lawful purposes only. Through Coast Internet Solutions, Inc.'s Service, you may have access to
chat areas, bulletin boards, web pages, email, or other services that enable you to send or post
materials ("content") and make that content available to others. You must not submit, publish, or
display on the Network any defamatory, inaccurate, abusive, obscene, infringing, or threatening
content. In addition, you may not submit, publish, or display any content that violates any US
Federal, State, or Local law. You are solely responsible for the content you make accessible through
the Coast Internet Solutions, Inc. Network. You may not use the Service to assist any other person or entity to violate any
Federal, State, or Local laws, ordinances, or regulations.
Coast Internet Solutions, Inc. is not obligated to monitor the network to examine available content. You hereby acknowledge
that if we are made aware of content that is determined to be, in its sole discretion, unacceptable,
undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, Coast Internet Solutions, Inc. has
the right, but not the obligation, to edit, remove or deny access to such content. Coast Internet Solutions, Inc. may disclose
any content or records concerning customer's account as required to satisfy any law, regulation,
governmental request or court order.
promote any illegal activity or content that may be damaging to Coast Internet Solutions, Inc.'s servers or any other server
on the Internet are strictly prohibited. Links to such materials are also prohibited. In addition, any site selling or
promoting bulk email service is not allowed. Below are some examples of non-acceptable content
- Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost; i.e. ROMs, ROM Emulators and MPEG Layer 3 files (MP3).
- Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.
- Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.
Customers may not use the Coast Internet Solutions, Inc. Network with an attempt to circumvent user authentication or security of
any host, network, or account. This includes, but is not limited to, accessing data not intended for
the customer, logging into a server or account the customer is not expressly authorized to access,
password cracking, probing the security of other networks in search of weakness, or violation of any
other organization's security policy. Customers may not attempt to interfere or deny service to any
user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other
deliberate attempts to overload or crash a host or network. Coast Internet Solutions, Inc. will cooperate fully with investigations
of violations of systems or network security at other sites, including cooperating with law
enforcement authorities in the investigation of suspected criminal violations. Users who violate
system or network security may incur criminal or civil liability.
Each Coast Internet Solutions, Inc. account comes fully equipped with its own pre-configured CGI-Bin. Customers are free to use
any CGI-scripts provided with their account or add any additional ones they require. Any CGI-scripts
deemed to be adversely affecting the server performance or the network integrity may be shut down
without prior notice. CGI-script sharing with domains not hosted by Coast Internet Solutions, Inc. is not allowed.
Coast Internet Solutions, Inc. prohibits its customers from installing outside chat rooms on their domain, as these tend to be
a resource problem. Coast Internet Solutions, Inc. does provide its customers a choice of Java chat rooms to choose from for a
nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and
function without hindering the performance of the servers for others.
Any account that uses a high amount or unfair amount of server resources (such as, but not limited to CPU time,
memory usage, and network resources) will be given an option of either upgrading their service
level or reducing the resource used to an acceptable or fair level. Fair/unfair will be based on the plan price compared to the percentage of the server the account is consuming.
Background Running Programs
Background daemons in general are prohibited. Coast Internet Solutions, Inc. will consider requests on a per-application basis.
If allowed, extra charges will be assessed based on resource requirements for system maintenance.
Coast Internet Solutions, Inc. currently prohibits its customers from operating IRC or IRC Bots on any of the servers in the
Coast Internet Solutions, Inc. Network.
Commercial Advertising/Mass Mailings/UCE/SPAM
You must not use the Coast Internet Solutions, Inc. Network, Coast Internet Solutions, Inc. equipment or any Coast Internet Solutions, Inc. email address in connection with the
transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages.
Your domain may not be referenced as originator, intermediary, or reply-to address in any of the
above. This prohibition extends to the sending of unsolicited mass mailings from another service
that in any way implicates the use of the Coast Internet Solutions, Inc. Network, Coast Internet Solutions, Inc. equipment or any Coast Internet Solutions, Inc. email address. A
message is considered unsolicited if it is posted in violation of a newsgroup charter or if it
is sent to a recipient who has not requested or invited the message. For purposes of this provision,
merely making one's email address accessible to the public will not constitute a request or
invitation to receive messages.
If you are found to have spammed, without warning, Coast Internet Solutions, Inc. reserves the right to disable your domain/terminate your account.
In addition, Coast Internet Solutions, Inc. may impose a $100 penalty for each spam policy violation. Coast Internet Solutions, Inc. solely reserves
the right to refuse or cancel service to known spammers. Lastly, Coast Internet Solutions, Inc. reserves the right to determine
what violates this policy. As such, any violation may result in cancellation of services without refund.
Distribution and/or Transmission of Obscene or Indecent Speech or Materials
Violation of indecency and obscenity laws can result in criminal penalties.
Customer agrees that advertised bandwidth allowances represent the sum of the incoming and outgoing allowances per server per calendar month, such that the incoming bandwidth allowance is half of the advertised value and the outgoing bandwidth allowance is half of the advertised value. For example, 2,000 GIG means you have 1,000 GIG exclusively for downloads per calendar month, and 1,000 GIG exclusively for uploads per calendar month. Customer agrees that bandwidth usage that exceeds the allowance either incoming or outgoing shall be billed at $1.00 per GigaByte. These amounts are calculated at the data center's Ethernet switch and are 100% accurate and nondisputable. If you would like a bandwidth report statement directly from our data center for any given month for any server, this can be provided upon your request at the cost of $100 each.
Technical Support Boundaries
Coast Internet Solutions, Inc. does provide 24/7/365 Technical Support to all its Resellers and direct clients. However, we do not provide support to your clients or your resellers. Coast Internet Solutions, Inc. does not provide Technical Support or help with programming, HTML code, custom programming and 3rd Party Software, whether installed or pre-installed on your computer or our server.
Intellectual Property Rights
Material accessible to you through Coast Internet Solutions, Inc.'s Services may be subject to protection under the United States
or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except
when expressly permitted by the owner of such rights, you must not use the Coast Internet Solutions, Inc. Service in a manner that
would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which
you access or receive through the Coast Internet Solutions, Inc. Network. If you use a domain name in connection with the Coast Internet Solutions, Inc.
Service or similar service, you must not use that domain name in violation of any trademark, service
mark, or similar rights of any third party.
Defamatory speech distributed over the Internet can result in civil liability for the defamer.
Domain registration/renewal for domains we register on your behalf are $35 per year. Discounts or free promotions for domain registrations/renewals are extended during your hosting period with us only. Once your hosting account is cancelled or expires, if you choose to change domain registrars or hosting providers, the difference between the amount paid for your domain to us and the actual full cost for the domain at the full price since the original registration date is due before we will release the domain.
Refusal of Service
Coast Internet Solutions, Inc. reserves the right at its sole discretion to refuse or cancel service. Violation of any of Coast Internet Solutions, Inc.'s
Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts may be terminated for any or no reason at all without any prior notice to the customer. Accounts
terminated due to policy violations will not be refunded.
Customer agrees that it will protect, indemnify, save and hold Coast Internet Solutions, Inc. harmless from any and all
stipulations, liabilities, losses, expenses and claims, including but not limited to reasonable attorney's fees assessed
against Coast Internet Solutions, Inc., its agents, customers, officers, employees, officers, shareholders, directors and administration that may arise or
result from any service provided or performed or agreed to be performed or any product sold by it's
customers, agents, employees, officers, shareholders, directors, or assigns. Customer agrees to defend, indemnify and hold Coast Internet Solutions, Inc.
harmless against liabilities arising out of; (1) any injury to person or property caused by any
products sold or distributed in association with Coast Internet Solutions, Inc.'s Services; (2) any material furnished by
customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright, trademark patent, or other intelluctual property violation and any defective products sold to a customer from Coast Internet Solutions, Inc.'s Services.
Customer agrees that the waiver of any breach, or the failure to enforce these terms and conditions, at any time, shall not in any way affect, limit, or waive the right of Coast Internet Solutions, Inc. to thereafter to enforce and compel strict compliance by the other party regarding any of these terms and conditions.
If any one or more sections of these terms and conditions should ever be determined to be illegal, invalid, or otherwise unenforceable by reason of any law, statute, regulation, or public policy, then, to the extent and within the jurisdiction in which the section is illegal, invalid, or otherwise unenforceable, the section shall be limited or severed and deleted from these terms and conditions, and the remaining sections of these terms and conditions shall survive, remain in full force and effect and continue to be binding, and shall not be affected except as may be necessary to make sense of these terms and conditions, and shall be interpreted to give effect to these terms and conditions to retain validity of these terms and conditions.
Governing Law, Jurisdiction, and Venue
The validity, interpretation, construction and performance of this agreement shall be governed by the laws of the State of New Jersey. The New Jersey state courts of Hudson County, New Jersey (or, if there is exclusive federal jurisdiction, the United States District Court for the District of New Jersey) shall have exclusive jurisdiction and venue over any dispute arising out of this agreement, and customers hereby consent to the jurisdiction of such courts.
Customer's Sole Remedy
Coast Internet Solutions, Inc.'s entire liability and Customer's exclusive remedy shall be the refund of up to thirty (30) days of service.
Limitation of Liability
CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CONSIDERATION WHICH COAST INTERNET SOLUTIONS, INC. IS CHARGING HEREUNDER DOES NOT INCLUDE ANY CONSIDERATION FOR ASSUMPTION BY COAST INTERNET SOLUTIONS, INC. OF THE RISK OF CUSTOMER'S CONSEQUENTIAL, PUNITIVIE, SPECIAL OR INCIDENTAL DAMAGES WHICH MAY ARISE IN CONNECTION WITH CUSTOMER'S USE OF THE SOFTWARE AND DOCUMENTATION. ACCORDINGLY, CUSTOMER AGREES THAT COAST INTERNET SOLUTIONS, INC. SHALL NOT BE RESPONSIBLE TO CUSTOMER FOR ANY LOSS-OF-PROFIT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL PUNITIVE DAMAGES ARISING OUT OF THE USE OF THE SERVICE OR DOCUMENTATION. Any provision herein to the contrary notwithstanding, the maximum liability of Coast Internet Solutions, Inc. to any person, firm or corporation whatsoever arising out of or in the connection with any license, use or other employment of any service delivered to Customer hereunder, whether such liability arises from any claim based on breach or repudiation of contract, warranty, tort or otherwise, shall in no case exceed the actual price paid to Coast Internet Solutions, Inc. by Customer for thirty (30) days of service whose license, use, or other employment gives rise to the liability. The essential purpose of this provision is to limit the potential liability of Coast Internet Solutions, Inc. arising out of this agreement. The parties acknowledge that the limitations set forth in this agreement are integral to the amount of consideration levied in connection with the license of the services and documentation and any services rendered hereunder and that, were Coast Internet Solutions, Inc. to assume any further liability other than as set forth herein, such consideration would of necessity be set substantially higher.
Coast Internet Solutions, Inc. offers a money back guarantee on our web hosting services for the first 30 days of service. If you are not completely satisfied with our web hosting services within the first 30 days of service provided, you will be given a
full refund of the hosting amount excluding setup fees, domain registration fees and overages.
All payments after the first 30 days of service to Coast Internet Solutions, Inc. are nonrefundable regardless of reason or usage. Any incorrect, overcharges or billing disputes must be reported within 60 days of the time the charge occurred. If you dispute a charge to your credit card issuer that, at Coast Internet Solutions, Inc.'s sole discretion is a valid charge under the provisions of the TOS, you agree to pay Coast Internet Solutions, Inc. an "Administrative Fee" of $100 per dispute.
Payment for services must be received no later than 3 days after the first day of the renewal cycle. (For example, if your renewal date is on the 1st of each month, payment must be received no later than the 4th of each month.) If payment is not received within this timeframe, services may be suspended. If payment is not received within 7 days after the first day of the renewal cycle, services will be irrevocably terminated and all data will be irrevocably removed. An unsuspension fee of $150.00 may be added to unsuspend services.
Customer Requested Cancellation:
Customer agrees to notify us of request to cancel at least 15 days prior to the next bill date. When canceling two (2) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 30 days prior to the next bill date. When canceling ten (10) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 60 days prior to the next bill date.
We have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Furthermore, posting negative feedback on any public forum about our company and/or our employees before submitting a ticket to our 'Feedback' department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our 'Feedback' department first.
Backups are not included as part of any service. It is the customer's sole responsibility to make backups and save them elsewhere off server. Availability of server backups is not guaranteed and we are not responsible for loss of customer data. Customers are advised to make backups of the information they store on our servers on a regular basis. Our Control Panel provides tools that allow customers' to make data backups, download data, download backups, etc.
If either Party shall be prevented from performing any portion of this Agreement (except the payment of money) by causes beyond its control, including labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or Service(s) or acts of God, such Party shall be excused from performance for the period of the delay and the time for such Party's performance shall be extended for a period of time equal to the duration of such delay. Notwithstanding anything to the contrary contained in these terms of service and policies, Coast Internet Solutions, Inc. shall not be liable in any manner to the extent its performance is delayed by any event or cause beyond the control of Coast Internet Solutions, Inc. including without limitation, fire, explosion, storm, flood, electrical blackout, heat or col, war, rebellion, terrorist act, insurrection, riot, strike, breakdown or accident to machinry, or compliance with the order of any governmental authority.
Coast Internet Solutions, Inc. WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. Coast Internet Solutions, Inc. MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. Coast Internet Solutions, Inc. DISLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, FAILED BACKUPS, FAILED HARDWARE, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY Coast Internet Solutions, Inc. AND ITS EMPLOYEES, DATACENTER, CONTRACTORS. Coast Internet Solutions, Inc. RESERVES THE RIGHT TO AMEND OR UPDATE THESE POLICIES WITHOUT NOTICE.
Failure to follow any terms and conditions may result in account deactivation or termination without notice.
Coast Internet Solutions, Inc. furthermore expects that its customers who provide Internet services to others will fully comply
with all applicable laws concerning the privacy of online communications. A customer's failure to
comply with those laws will violate this policy. Finally, Coast Internet Solutions, Inc. wishes to emphasize that in accepting
services, customers indemnify Coast Internet Solutions, Inc. for the violation of any law or Coast Internet Solutions, Inc. policy, that results in loss
to Coast Internet Solutions, Inc. or the bringing of any claim against Coast Internet Solutions, Inc.. This means that if Coast Internet Solutions, Inc. is sued because of activities
of the customer that violate any law, or this policy, the customer will pay any damages awarded
against Coast Internet Solutions, Inc., plus costs and reasonable attorneys' fees.
We at Coast Internet Solutions, Inc. insure that all personal information submitted to us in processing your order and
for billing purposes, etc., including but not limited credit card information, will be kept
strictly confidential and used solely by Coast Internet Solutions, Inc., its representatives, independant contractors, and employees, for the
purposes for which it was intended, for the benefit of the subscriber and which comlpy with all safeguards under federal and applicable state law. We agree not to share
or release such information to any individual, entity, or third party, without the consent of
the subscriber, except as required by law, regulation or governmental authority. All information
provided to us by the subscriber is properly stored and handled at all times by authorized Coast Internet Solutions, Inc.
staff members only.
Although we try to maintain a very high service availability, the services provided are not designed for mission critical use, and should not be used for such purposes. Our services should only be used for fault-tolerant purposes which allow for failure.
If any terms or conditions are failed to be followed it will result in grounds for immediate account deactivation.
This agreement, user account, and billing will automatically renew unless cancelled in writing 15 days or more prior to the renewal date. If applicable, a cancellation fee equal to one month's web hosting fee will apply.